A plain-language explanation of what we collect when you visit or order from The Pav Wala Co., and how we look after it.
When you browse our website, place an order, or reach out to us, we may collect your name, phone number, email address, delivery address, and the details of your order or enquiry. If you use our contact form, we collect whatever you type into it — nothing more.
We don't ask for payment card details through our website, since orders are placed and paid for directly through WhatsApp or in person.
We use your information to take and fulfil your order, respond to questions, improve our menu and service, and let you know about offers if you've asked to hear from us. We do not sell your information to anyone.
In short: your details help us get your food to you correctly, and not much else.
Most orders happen over WhatsApp at +91 82374 19729. That conversation is subject to WhatsApp's own privacy policy as well as ours — we use it only to confirm, prepare and deliver your order, and to follow up if something needs fixing.
Our website may use basic cookies to remember simple preferences and to understand, in aggregate, how people use the site — for example, which pages are most visited. This helps us keep the menu and site useful. You can clear or block cookies in your browser settings at any time.
We share information only where it's needed to run the business — for instance, with delivery partners to get your order to your door, or with our website and hosting providers who keep this site running. We don't hand your details to advertisers.
We take reasonable steps to protect the information you share with us. No method of storage or transmission is completely risk-free, but we aim to limit access to what's genuinely needed to serve you.
You can ask us what information we hold about you, request a correction, or ask us to delete it, by writing to pwcares@thepavwala.in. If you'd rather not receive offers or updates from us, just let us know and we'll stop.
Our website and ordering channels are meant for adults placing food orders. We don't knowingly collect information from children, and any order on behalf of a minor should be placed by a parent or guardian.
We may update this policy occasionally as our website or services change. The "Effective" date at the top of this page will always reflect the latest version, and significant changes will be reflected here first.